Peptora Peptide Labs
Refunds & Returns.Clear Policies Before You Order.
Please review this policy before completing a purchase. Due to product-integrity controls, all sales are final except where a refund, cancellation or other remedy is required by applicable law.
Purchase policy
When Refunds and Returns Are Not Offered
Product integrity, chain-of-custody considerations and the nature of the materials prevent returned products from being placed back into inventory.
We Do Not Offer Refunds or Returns For:
- Change of mind after an order is placed.
- Incorrect information entered at checkout, including address errors.
- Orders refused, unclaimed or returned by a carrier because of delivery restrictions outside our control.
- Requests based on intended use, internal project expectations or third-party interpretations.
Why Returned Products Cannot Be Resold
After a product leaves our control, storage conditions, handling and chain of custody cannot be independently confirmed. For product-integrity reasons, accepted returns are not part of our ordinary sales process.
- Storage conditions cannot be verified.
- Package handling is outside our control.
- Product integrity must be protected.
Reportable order issues
Damaged, Incorrect or Incomplete Orders
If your order arrives damaged, incomplete or contains an incorrect item, contact us within 48 hours of delivery so we can review the issue.
Contact Support
Use our Contact Us page within the required 48-hour reporting window.
Order Number
Include the order number associated with the reported issue.
Clear Photographs
Attach clear photographs of the shipping package, label and contents.
Issue Description
Identify whether the order was damaged, incomplete or incorrect.
The Reporting Window Matters
Reports submitted after 48 hours may be more difficult to verify or resolve. Keep the product, original packaging and shipping materials until the review is complete.
May be offered where the documented circumstances support replacement.
May be offered as an alternative resolution where appropriate.
Considered only in limited situations, subject to applicable law and the individual review.
Delivery and carrier issues
Lost, Delivered or Undeliverable Shipments
Carrier timelines, tracking procedures and available reshipment options are maintained on Peptora’s Shipping Information page. Contact us with your order and tracking numbers if tracking has not updated for an extended period.
Review Shipping InformationDelivered Scans
We are not responsible for orders shown as delivered by carrier tracking but that cannot be located after delivery, except where responsibility is imposed by applicable law.
Address Errors
Customers are responsible for providing complete and accurate shipping information during checkout.
Returned Parcels
If a parcel is returned because of an invalid address, refusal or non-collection, reshipment may be available at the customer’s expense.
Research application
No Refunds Based on Intended Use
Products are supplied solely for non-clinical laboratory research, analytical reference and assay development by qualified facilities and trained personnel. They are not for human or animal consumption and are not for clinical, therapeutic or diagnostic use.
Refunds are not provided based on:
- Your intended application or experimental objective.
- Method selection or laboratory conditions.
- Internal project expectations or results.
- Third-party opinions, comparisons or interpretations.
Payment disputes
Chargebacks & Disputes
If there is a problem with your order, contact Peptora first so we have an opportunity to review the circumstances and available resolution. If a chargeback or payment dispute is filed, we may pause direct resolution steps while responding through the payment provider’s process. Repeated or abusive disputes may affect future ordering, subject to applicable law.
Policy questions
Refunds & Returns FAQs
Review these common questions before submitting an order issue.
Can I return an unopened vial?
What if my order arrives damaged?
What if I entered the wrong address?
Do you refund orders based on research results?
What resolution might be offered for an eligible issue?
What if I believe a legal cancellation or refund right applies?
Product restriction
For Laboratory Research Use Only
Products sold on this website are supplied solely for non-clinical laboratory research, analytical reference and assay development by qualified facilities and trained personnel. Not for human or animal consumption. Not for clinical, therapeutic or diagnostic use.